At Halo Yoga, we are committed to providing high-quality products that support your wellness journey. We understand that sometimes a purchase may not be exactly what you expected, and we are here to ensure your experience remains seamless.

1. Eligibility for Returns

You have 30 days from the date of delivery to initiate a return request. To be eligible for a return, the item must meet the following criteria:

• The item must be in its original, unused, and unworn condition.

• The item must be in its original packaging with all tags attached.

• Proof of purchase (order number, confirmation email) is required.

2. Return Scenarios and Shipping Costs

We handle return shipping costs based on the nature of the issue:

Scenario	Responsibility for Shipping Costs
Damaged, Defective, or Incorrect Item	Halo Yoga
Customer Change of Mind (e.g., order wrong size/color)	Customer

• For Damaged/Incorrect Items: If you receive a product that is damaged, defective, or incorrect, please contact us at support@haloyoga.shop within 48 hours of delivery. Include clear photos of the issue. We will provide a prepaid shipping label or offer a full refund/replacement at no additional cost to you.

• For Customer Returns: If you are returning an item due to personal preference, the customer is responsible for all shipping costs associated with the return. Shipping costs are non-refundable.

3. How to Initiate a Return

To start your return process, please follow these steps:

1. Send an email to support@haloyoga.shop with the subject line "Return Request - Order #[Your Order Number]".

2. Provide a brief explanation of the reason for the return.

3. Once your request is reviewed and approved, we will provide you with the return instructions and our return address:

   • Return Address: 4003 1 st Pl SW, Washington, DC 20032-1302, United States

4. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

• Approval: You will receive an email notification regarding the approval or rejection of your refund.

• Processing: If approved, your refund will be processed to your original method of payment within 5-7 business days.

• Delays: If you do not see the refund in your account after 7 business days, please contact your bank or credit card provider first, as processing times vary. If the issue persists, please reach out to us at support@haloyoga.shop.

5. Final Sale Items

Please note that items marked as "Final Sale" or promotional clearance items are not eligible for returns or refunds unless they arrive damaged or defective.

6. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact our customer support team:

• Email: support@haloyoga.shop

• Business Address: 4003 1 st Pl SW, Washington, DC 20032-1302, United States